Job: Head of IT Services

Job Title: Head of IT Services
Contract Type: Permanent
Location: Birmingham
Salary: £50000 - £55000 per annum, Benefits: car allowance and bonus
Start Date: 2017-04-04
Contact Name: Jamarl Clarke
Job Published: 7 months ago

Job Description

This is an opportunity for a Senior Manager to work for my client in Birmingham. My client is looking for a highly motivated technical leader with a background in IT Operations and Service Delivery of End User Services using both internal and external capabilities. My client affords you the opportunity to flourish and grow from within a global, financially secure organisation.

You will be accountable for the IT Shared Services (ITSS) End User Services, integrating internal teams, external partners and 3rd parties to provision, maintain and support End User Services offerings across multiple customers.


  • Take an active, lead role in the development and implementation of team service/operational improvement plans and technical refresh/remediation plans, owning them through to a successful outcome.
  • Guarantee End User Services suppliers follow agreed ways of working and behaviours and conforms to all ITSS policies.
  • Ensure that suppliers deploy and manage appropriate tools for monitoring and managing the performance of systems and services.
  • Guarantee performance and capacity requirements of the infrastructure are effectively managed 
  • Ensure that suppliers manage patches, maintenance releases and all major product enhancement releases to End User Services components/devices in line with agreed approach.