Job: Desktop Support Engineer - Mac,Windows, JIRA

Job Title: Desktop Support Engineer - Mac,Windows, JIRA
Contract Type: Contract
Location: London
Salary: £15 - £23 per hour
Start Date: ASAP
REF: EM Support London
Contact Name: Emma Mayfield
Job Published: 2 months ago

Job Description

Desktop Support, Support Analyst, Support, JIRA, Ticketing system, 2nd Line Support

As the Desktop Support Engineer, you will act as the single point of contact for all support queries in-house.

Daily Hours: 6 – (8.30am – 2.30pm – Monday – Friday)
Start: by 28th May 2018

Role Responsibilities:

  • Log or update all IT enquiries that reach you (by phone, email, or in person etc) in the central ticketing system - JIRA.  Ensure that tickets are updated daily, unless there is an agreement evidenced for them to be on hold for a specific time period.
  • Provide technical desktop and application support to staff in person on site (50 users)
  • Escalate tickets that require help from other resolvers in order to deliver best practice customer service or to achieve SLA

Role Requirements:
  • At least 12-24 months’ previous experience in a 1st/2nd Line Desktop Support Engineer role
  • Experienced in providing VIP support in person.
  • Advanced knowledge of Microsoft office applications (ideally Office 2010 onwards).
  • Microsoft Active Directory admin
  • Microsoft Office365 admin
  • Apple Mac OSX & Windows 7/10 - deployments & desktop support
  • Apple iOS phone support
  • Experience in JIRA ticketing system would be highly desirable
  • Strong interpersonal and communication skills, communicating with diverse customers of varying levels of IT experience.
  • Conscientious and motivated, capable of working on their own on-site as required
  • ITIL V3 Foundation certificate or higher is advantageous
If you are interested and looking for a new contract position - then please do forward me a copy of your most recent CV.