As the Desktop Support Engineer, you will act as the single point of contact for all support queries in-house.
Daily Hours: 6 – (8.30am – 2.30pm – Monday – Friday)
Start: by 28th May 2018
- Log or update all IT enquiries that reach you (by phone, email, or in person etc) in the central ticketing system - JIRA. Ensure that tickets are updated daily.
- Previous experience in a 1st/2nd Line Desktop Support Engineer role
- Experienced in providing VIP support in person.
- Advanced knowledge of Microsoft office applications (ideally Office 2010 onwards).
- Microsoft Active Directory admin
- Microsoft Office365 admin
- Apple Mac OSX & Windows 7/10 - deployments & desktop support
- Apple iOS phone support
- Experience in JIRA ticketing system would be highly desirable