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Job: Desktop Support Engineer - 2nd Line

Job Title: Desktop Support Engineer - 2nd Line
Contract Type: Contract
Location: Coventry
Sector:
Salary: £120 - £160 per day
Start Date: ASAP
REF: EM-Desktop
Job Published: 8 days ago

Job Description

Deskside, Desktop, 2nd Line Support, Support Analyst, Support Engineer

Urgent Requirement - Start week commencing:: By 21st May

This role is to offer deskside and remote support to business users across a multi-site environment.

The individual will be required to provide IT support utilising industry best practice technical experience with a focus on excellent customer service skills.

Responsibilities
  • Provide first class customer focused desktop support to both VIP and standard business users across various locations
  • Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers, smart devices (tablets and mobiles) and telephony equipment
  • Support various applications across both legacy and current versions of Windows Operating system as well as VPN clients, Citrix and bespoke software residing on the local machines and servers.
Essential Skills
  • Excellent customer service skills with 3 - 5 years of technical support in a Windows environment including desktops, laptops, printers, desktop software, applications and tools.
  • Experience of troubleshooting/supporting technologies such as NetBackup/MDT and SharePoint.
  • Experience of supporting VIP users is essential
  • ITIL V3 Awareness
  • Must have previous experience of having worked in a large organization supporting 10,000+ user base across various locations
  • Outstanding MS Office skills (Word, Excel, Outlook, PowerPoint, Visio, and others)
  • Experience of setting up and supporting smart devices such as MS Surface Pro and IPad/Mobiles.