Job: Desktop Support Engineer
We currently have an urgent requirement for a Desktop Support Engineer to join a market leading company based in Birmingham.
Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers, smart devices (tablets and mobiles) and telephony equipment
Support various applications across both legacy and current versions of Windows Operating system.
Provide hands on support for local backup systems (change tapes, physical troubleshooting, restores and monitoring) as well as logging actions.
Knowledge of machine builds and ability to provide support in this area if required (including data transfer and user induction).
Assist Servicedesk by producing knowledge articles to help improve first time fix rate
Create support documentation to improve departmental knowledge on bespoke systems and site related activities.
Work closely with the own team, internal support teams and third party suppliers to troubleshoot complex issues
Support Starter/leaver process
Regular management of incidents and service requests on company call logging tool to ensure adherence to agreed SLA’s
Review and technically approve localised supplier contracts
Support project teams when required
Flexibility to provide out of hours cover when required
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