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Job: Desktop Support Engineer

Job Title: Desktop Support Engineer
Contract Type: Permanent
Location: Coventry
Sector:
Salary: £28000 - £30000 per annum
Start Date: DE
REF: DE
Job Published: 24 days ago

Job Description

Desktop Support Engineer


We currently have an urgent requirement for a Desktop Support Engineer to join a market leading company based in Coventry. My client is a globally recognised brand who are currently going through an exciting period of growth and transformation.


Responsibilities
  • Provide world class customer focused desktop support to VIP and standard business users across various locations
  • Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers, smart devices (tablets and mobiles) and telephony equipment
  • Some of the applications supported will be Windows 7, Windows 10, MS Office suite, Adobe products, VPN client, Citrix and other bespoke software residing on the local machines
  • Provide hands on support for local backup systems (change tapes, physical troubleshooting, restores and monitoring).
  • Data issues on end-users computers (integrity checks, transfer, restore)
  • Assist Service desk by producing knowledge articles to help improve first time fix rate
  • Create support documentation to improve departmental knowledge on bespoke systems
  • Work closely with the own team, internal support teams and third party suppliers to troubleshoot complex issues
 
Requirements

Essential

  • Excellent customer service skills with 3 - 5 years of technical support in a Windows environment including desktops, laptops, printers, desktop software, applications and tools.
  • Experience of troubleshooting/supporting technologies such as netbackup/MDT and Sharepoint.
  • Experience of supporting VIP users is essential
  • ITIL V3 Awareness
  • Must have previous experience of having worked in a large organization supporting 10,000+ user base across various locations
  • Proven commitment to customer satisfaction
  • Experience of supporting bespoke applications, with the mentality to think outside the box.