We currently have an urgent requirement for a 3rd Line Support Engineer to join a market leading company based in Coventry. This is an ideal position for somone looking to work in a varied role for a company that prides itself on its positive company culture.
- Provide day to day management of all aspects of the Business applications as well as project manage desktop technologies upgrades (mobile devices, Windows OS, PC’s, Laptops, printers, Citrix, Microsoft Office, Active Directory, etc)
- Provides technical support including troubleshooting, diagnosing and resolving complex hardware / software issues and outages elevated from the Service Desk team.
- Lead responses to incidents and change, involving co-ordinating activities with other members of the department, customers and external parties (relating to Windows Server 2008-2016, Exchange Server 2010, Cisco networks, Firewalls, VMWare ESXI 5.5, Active Directory, Citrix XenApp 6.5, Windows 10, backups, Office 365, Excel, Remote Access.