Job: Desktop Support

Job Title: Desktop Support
Contract Type: Permanent
Location: Coventry
Salary: £30000 - £32000 per annum, Benefits: 25 days holiday and pension fund contribution
Start Date: ASAP
Job Published: 9 days ago

Job Description

Desktop Support


Up to £32,000 per year – added benefits including 25 days holiday and pension contribution


Desktop Support

An exciting opportunity has recently become available at a market leading organisation for the role of Desktop Support.

The role is ideally suited to any individuals with previous Desktop Support experience with a focus upon hardware.

This opportunity represents a chance to become part of a forward thinking, dynamic and market leading organisation that offers fantastic career progression.

Key Responsibilities
  • Provide world class customer focused desktop support to VIP and standard business users across various locations
  • Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers, smart devices (tablets and mobiles) and telephony equipment
  • Some of the applications supported will be Windows 7, Windows 10, MS Office suite, Adobe products, VPN client, Citrix and other bespoke software residing on the local machines
  • Provide hands on support for local backup systems (change tapes, physical troubleshooting, restores and monitoring).
  • Data issues on end-users computers (integrity checks, transfer, restore)
  • Assist Servicedesk by producing knowledge articles to help improve first time fix rate
  • Create support documentation to improve departmental knowledge on bespoke systems
  • Work closely with the own team, internal support teams and third party suppliers to troubleshoot complex issues
  • Support Starter/leaver process
  • Regular management of incidents and service requests on company call logging tool to ensure adherence to agreed SLA’s
  • Review and technically approve localised supplier contracts
  • Support project teams when required
  • Flexibility to provide out of hours cover when required
  • Identify and support process improvement across team

Key Skills/Experience
  • Excellent customer service skills in a Windows environment including desktops, laptops, printers, desktop software, applications and tools.
  • Experience of troubleshooting/supporting technologies such as netbackup/MDT and Sharepoint.
  • Experience of supporting VIP users is essential
  • ITIL V3 Awareness
  • Must have previous experience of having worked in a large organization supporting 10,000+ user base across various locations
  • Proven commitment to customer satisfaction
  • Experience of supporting bespoke applications, with the mentality to think outside the box.
  • Strong organizational, troubleshooting, analytical and problem solving skills
  • Smart presentable with strong oral and written communication skills
  • Outstanding MS Office skills (Word, Excel, Outlook, PowerPoint, Visio, and others)
  • Experience of setting up and supporting smart devices such as MS Surface Pro and IPad/Mobiles.
  • Driven, can do attitude with the ability to work on multiple priorities
  • Experience working as part of a team or as an individual
  • Travel will be required across sites
  • Participation in team on-call Rota

If this job appeals to you then contact me ASAP.

Agency - Monarch IT

Contact – Liam Colesby

Telephone – 0121 237 3357