Job: Customer Support Engineer Retail £30K - £32K

Job Title: Customer Support Engineer Retail £30K - £32K
Contract Type: Permanent
Location: London
Salary: £30000 - £32000 per annum
Start Date: ASAP
REF: Dk/customersupport
Contact Name: Danielle Keegan
Job Published: about 1 year ago

Job Description

Customer Support Engineer, Retail, Active Directory, London, £30K - £32K

Customer Support, 2nd Line, Windows 7/8/10, SCCM, Active Directory, Exchange, Server 2008 / 2012, Citrix …

Great opening for a passionate and enthusiastic customer services focused Support Engineer to join a leading luxury retailer based in Central London. As a customer support engineer you will be focused around service delivery and providing an extremely high level of customer support including VIPs. The successful customer support engineer / service desk engineer will be supporting over 900 users across 35 different sites and look to take an average of 60 calls across the team of 4 engineers.

Essential Skills:
  • Previous experience working with the retail industry
  • 2-3 years’ experience within a technical support position
  • Excellent service delivery / customer support
  • Broad technical skill set – Windows 7/8.10 desktops
  • Good knowledge of active directory, Exchange and Office 365 is a bonus!
  • Familiar with SCCM and imaging
  • Excellent communication
If you pride yourself on providing high levels of customer support and want to work for a company who invests in employees to help further their career this could be a great role for you.