Job: Content Designer, Government, Markdown

Job Title: Content Designer, Government, Markdown
Contract Type: Contract
Location: Croydon
Salary: £250 - £310 per day
Start Date: Immediate
REF: ContentDesignMC3153
Contact Name: Michael Cormell
Job Published: 3 months ago

Job Description

Government, Content Designer, Content Writer, Public Sector, UX, HTM, Markdown

You will be expected to scope, commission, write, edit and publish digital content in relation to the Metis programme and carry out actions which include:
  • Making sure user journeys are the best they can be
  • Managing relationships with subject matter experts to make sure content is accurate
  • Producing content assets that are accurate, timely, high quality (based on insight and outputs of user testing, relevant to the audience, easily understood, optimised for search engines) and to style
  • Choosing the best format for displaying information to the user - if we don’t have one, we’ll want you to suggest ideas or identify the gap
  • Making sure appropriate policy and legal checks within other parts of government happen, and that content is published quickly and efficiently
  • Monitoring the performance of content and tools
  • Working with a multi-disciplinary team to understand user behaviour and feedback
  • Identifying ways to improve the content and the product
  • Providing constructive criticism to your colleagues to improve everyone’s skills and work.
  • Work closely with the CX Service Cloud functional delivery team to ensure findings can be conveyed back effectively.
Manage and facilitate the approach to gathering relevant knowledge and guidance to support Metis Programme processes and carry out actions which include:
  • Identifying key business stakeholders who understand the relevant business processes and policies aligned to them.
  • Standing up a knowledge process team and facilitating regular sessions working closely with them to discuss content and structure of knowledge that will be built into the Metis Employee Interface.
  • Creating a knowledge management process that supports both the business and any other service providers who will use the same knowledge, considering the technical capabilities of the CX Service Cloud Knowledge Management system that will be used to drive the knowledge.
  • Manage and facilitate the approach to amending Microsoft Excel macro enabled application forms to facilitate HR and FIN processes across the Metis programme.
Experience Required
  • Extensive experience of writing for the web, with proven ability to create content that is accessible and usable
  • Proven experience in using metrics and user feedback to define and improve content
  • Proven experience of managing relationships with stakeholders
  • Experience in working with content publishing systems
  • Have a natural aptitude for technology, with the ability to quickly learn new technologies and troubleshoot them independently.
  • Eager to identify, define and implement new user research methodologies.
  • Possess experience/knowledge of a range of UX research methods and deliverables
  • Strong Microsoft Excel skills.
  • Experience working with Central Government Departments.
  • Understanding of data protection act and rules for accessing secure data.
  • Experience of using Markdown or basic HTM
Please apply with your latest CV to be considered.