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Job: Avaya/Cisco Engineer

Job Title: Avaya/Cisco Engineer
Contract Type: Permanent
Location: Cardiff
Sector:
Salary: £45000 - £55000 per annum, Benefits: Excellent benefits
Start Date: ASAP
REF: AvEn
Contact Name: Jarrod Smith
Job Published: 6 months ago

Job Description

Avaya/Cisco Engineer- Cardiff - Salary: £45000 - £55000 Plus excellent benefits

We have an exciting opportunity for an Avaya/Cisco Engineer to work for one of the UK’s market leading companies. As an Avaya/Cisco Engineer you will be part of a vibrant and cutting edge team providing effective and efficient IT solutions. The successful Avaya/Cisco Engineer will belong to a team which includes some of the most technically able individuals in the country and this, when combined with a strong company ethos results in one of the regions highest staff retention rates.

Responsibilities:
  • Take calls, respond to issues and provide excellent customer service
  • Ensure that SLA's are adhered to
  • Build relationships with key customers
  • Operate within an ITIL framework
  • Operate on a brake/fix basis ensuring that issues are resolved effectively and efficiently
Must have
  • Ability to travel to customer site 
  • Solid understanding of Avaya legacy systems
  • Solid understanding Cisco Networking (at least CCNA level)
  • Excellent customer manner 
  • Strong ability to communicate and build relationships
  • Experience of working within an ITIL framework
If this sounds like something you would be interested in then please do get in touch!