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Job: Avaya CS1000 Analyst

Job Title: Avaya CS1000 Analyst
Contract Type: Contract
Location: Cardiff
Sector:
Salary: Competitive
Start Date: ASAP
REF: Avaya 03
Contact Name: Kristen Furse
Job Published: 6 months ago

Job Description

Analyst, Avaya CS1000, Session Manager, System Manager, Avaya Call Pilot, Avaya Aura Contact Centre 6

We currently have an urgent role for a Solutions Analyst (Telephony) on a contract basis.

The role will be for 3 months and will be to start from June 1st or before if possible.

Experience and Qualifications

Essential:
  • Experience with
    • Avaya CS1000 Session Manager and System Manager administration and maintenance
    • Avaya Call Pilot administration and maintenance
    • Avaya Aura Contact Centre 6:
  • Flexible approach to work in terms of out of hours activity being required at times at potentially any one of the clients other locations.
Desirable:
  • Experience or awareness of
    • Avaya Aura Experience Portal:
    • Session Manager and System Manager administration and maintenance
    • Verint Call Recording Platform
    • Outbound Diallers
    • Non Geographic Number Routing and Intelligent Call Routing Platforms
    • IP networking
Job Purpose

To design and deliver highly available, resilient, maintainable and scalable technical solutions for the client whilst meeting the overall requirements of the business.

If this is a position you feel you have the skill-set and experience for, please send me your most up to date CV and I shall be in touch.