Job: Application Support Manager

Job Title: Application Support Manager
Contract Type: Permanent
Location: Coventry
Salary: £30000 - £34000 per annum
Start Date: ASAP
Contact Name: Adam Straker
Job Published: 9 months ago

Job Description

Application Support Manager

Pension, healthcare and life assurance

We are currently recruiting for an Application Support Manager to join a market leading IT company in Coventry. My client has an excellent reputation for staff retention and development dating back to when they were establish. This is a great opportunity for someone who is interested in working for a medium sized cash rich business who are going through a continued period of growth.

We’re looking for a Manager to be responsible for the implementation of my clients solutions. Taking new customers from handover from sales through to successful launch, this is a multi-task role where your team will be handling implementations concurrently.

  • Performance metrics - include but not be limited to time to “first value”, telephone statistics, support figures and customer feedback data
  • Strong leadership of the implementation/training team
  • Overall responsibility for new customer setup requests ensuring they are accurately and professionally recorded and maintained
  • Development and maintenance of implementation processes and training materials for existing customers
  • Provision of comprehensive training to customers ensuring they become fully conversant with the features and benefits of the provided solution.
  • Improvement of the training experience, increasing the customer feedback score.
  • Reduction in time taken for new sales to go live, minimising implementations becoming stalled.
  • Delivery of key implementation projects.
  • Escalation of critical issues to enable swift resolution
  • Efficient handover from implementation to ‘business as usual’ support upon completion of training and appropriate customer signoff.
Continual delivery of high quality training while striving to be as cost effective as possible