We are currently recruiting for an Application Support Analyst to join a company based in London and Watford. In return for your services you for an industry leading organisation with excellent career progression and personal development opportunities available.
We are looking for an Applications Support Analyst with experience of multi-tier applications that can manage the day to day activities of our customers online Commerce systems. Experience with operating systems such as Unix/Linux, and Application Servers such as PHP and Java. This role will require working on an on-call rota addressing issues out of hours.
Responsibilities will include:
- Perform daily checks & a variety of support tasks within the support team
- Respond to incidents, investigate root cause and follow their lifecycle through to resolution
- Adopt a pro-active approach to the all incidents and problems raised
- Ensure customers are updated and tickets are managed with the correct level of information
- Interact with surrounding support teams to consult on issues
- Address a variety of ad-hoc queries and run various reports
- Monitor data interfaces/scheduled jobs to ensure that all systems are running issue free
- Engage in scheduled work to undertake system upgrades & deployments