Job: Application Support Analyst - Soho (London)

Job Title: Application Support Analyst - Soho (London)
Contract Type: Permanent
Location: London
Salary: £40000 - £45000 per annum, Benefits: Pension, Healthcare, Gym
Start Date: 2017-09-29
REF: AA%2FApSupAn2909
Contact Name: Alex Avery
Job Published: 12 months ago

Job Description

Application Support Analyst - Soho (London) 

My client are an award winning software company, providing leading customer engagement platforms from their vibrant offices in the heart of Soho, London. 

They’re seeking an Application Support Analyst to support their SAAS / Web based products with clients based across the United States and Europe!

Working to a 3rd line support level, you’ll be confident in Microsoft Windows and Linux systems and working with multiple browsers / web technologies. Some coding knowledge in JavaScript, Java, JSON etc. would be handy too! 

Your support duties will range from simple technical issues (running through clearing cookies on a browser) to more advanced application support and even identifying the need for triage to development levels – most support will be provided online or by email / phone.

Desired Skills:
  • Application Support Analyst experience.
  • Have supported SAAS (Cloud Computing) / Web based applications / Client Server Apps.
  • Good understanding of Windows / Linux Operating Systems (Mac OS also welcome!), multiple browsers (Chrome, Firefox, Internet Explorer, Edge etc.) and remote access technologies.
  • Some coding experience in JavaScript, Java, JSON etc. welcome.
  • Suitable certifications (A+, MCSE, AWS) also welcome!
  • Excellent written and verbal communication skills. Confident under pressure and able to deal well with customers.

As you’ll be supporting clients across the United States and Europe, working hours are roughly 7:00am to 3:30pm with some flexibility. There is also some occasional on call / out of hours support.

This is a great opportunity for a proven, experienced Application Support Analyst to further their career with a fantastic, forward-thinking company while growing their own technical skill set too!

To find out more about this Application Support Analyst role and discuss what would suit you, please press 'apply now' or contact Alex Avery at Monarch IT who is dealing with this role.