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Job: Application Support Analyst

Job Title: Application Support Analyst
Contract Type: Permanent
Location: London
Sector:
Salary: £320 - £350 per day
Start Date: ASAP
REF: App contract
Contact Name: Adam Straker
Job Published: 4 months ago

Job Description

Application Support Analyst x 2


We are currently recruiting for 2 Application Support Analysts to join a company based in London. In return for your services you will have the chance to work for an industry leading organisation on a long term contract.


We are looking for an Applications Support Analyst with experience of multi-tier applications that can manage the day to day activities of our customers online Commerce systems.  Experience with operating systems such as Unix/Linux, and Application Servers such as PHP and Java.  This role will require working on an on-call rota addressing issues out of hours.

 
Responsibilities will include:
  • Perform daily checks & a variety of support tasks within the support team
  • Respond to incidents, investigate root cause and follow their lifecycle through to resolution
  • Adopt a pro-active approach to the all incidents and problems raised
  • Ensure customers are updated and tickets are managed with the correct level of information
  • Interact with surrounding support teams to consult on issues
  • Address a variety of ad-hoc queries and run various reports
  • Monitor data interfaces/scheduled jobs to ensure that all systems are running issue free
  • Engage in scheduled work to undertake system upgrades & deployments