We are currently recruiting for 2 Application Support Analysts to join a company based in London. In return for your services you will have the chance to work for an industry leading organisation on a long term contract.
We are looking for an Applications Support Analyst with experience of multi-tier applications that can manage the day to day activities of our customers online Commerce systems. Experience with operating systems such as Unix/Linux, and Application Servers such as PHP and Java. This role will require working on an on-call rota addressing issues out of hours.
Responsibilities will include:
- Perform daily checks & a variety of support tasks within the support team
- Respond to incidents, investigate root cause and follow their lifecycle through to resolution
- Adopt a pro-active approach to the all incidents and problems raised
- Ensure customers are updated and tickets are managed with the correct level of information
- Interact with surrounding support teams to consult on issues
- Address a variety of ad-hoc queries and run various reports
- Monitor data interfaces/scheduled jobs to ensure that all systems are running issue free
- Engage in scheduled work to undertake system upgrades & deployments