Job: Application Support Analyst

Job Title: Application Support Analyst
Contract Type: Permanent
Location: Shepshed
Salary: £23000 - £28000 per annum, Benefits: Pension, Medical, Life Insurance, Travel
Start Date: 2017-07-13
REF: AA/AppSupSheps1307
Contact Name: Alex Avery
Job Published: about 1 year ago

Job Description

Application Support Analyst

My client - a global business process company offering a range of outsourcing solutions (typically to blue chip / FTSE100 / Fortune 500 firms) - are seeking a proven Application Support Analyst to provide equivalent 2nd line support in areas of IT Infrastructure and Development! 


As an Application Support Analyst, you'll carry out incident investigation and root cause analysis through to resolution of technical and infrastructure issues. You'll be technically confident and work across a diverse range of issues, multiple projects and with multiple customers at any given time. 

Would suit an existing Application Support Analyst / 2nd Line Support person or advanced 1st line support person looking to further their career in an exciting, varied background! 

Key Skills: 

  • 1st point of contact incident awareness / triage.
  • Work with multiple customers across a wide range of incidents / issues. 
  • Confident by phone, face to face and remote connection 


Up to £28,000 plus a great range of benefits including company pension, health-care, life insurance and more! 


Monarch IT operate an easy and accessible referral reward scheme as a 'thank you' to anyone who helps us fill a vacancy. If you know someone who may be suitable for this position, please get in touch with their details and we'll do the rest!