Job: 3rd Line Support Engineer (Cloud and Messaging)

Job Title: 3rd Line Support Engineer (Cloud and Messaging)
Contract Type: Permanent
Location: Birmingham
Salary: £33000 - £38000 per annum, Benefits: Excellent benefits
Start Date: ASAP
Contact Name: Adam Straker
Job Published: over 1 year ago

Job Description

3rd Line Support Engineer (Cloud and Messaging)

We currently have an urgent requirement for an experienced 3rd Line Support Engineer with knowledge of a wide range of Messaging and Cloud technologies. My client has an excellent reputation for developing technical engineers with a clear career development paths available.

Technical Experience
Several years of experience in troubleshooting relevant, common technologies such as:
·Azure IaaS support/admin
·Azure Cloud Backup support/admin
·Azure Site Recovery support/admin
·O365 support/admin
·ADFS 2/3 and Dirsync support/configuration
·Exchange 2010/2013, including hybrid and DAG solutions
·In-depth Active Directory knowledge
Service Desk Analyst Tier 3 – Senior Technical Support Engineer

Key Responsibilities:

In this role, you will be required to
·Maximise the use of all in-house systems to be a key member of a highly customer focused and professional Support Services function.

·Effectively manage and work major incidents including the documentation of the incident on a Major Incident Report (MIR). Ensure exceptional customer communications during business down situations and complete root cause analysis, making recommendations that prevent reoccurrences.
·Act as a point of escalation within the department for technical issues, working alongside and feeding back resolutions to staff who escalate cases.

·Work with your colleagues within the Service Desk to effectively monitor customer systems and network performance, answer incoming calls, process alerts and manage Incidents and Service Requests.
·Contribute to the company knowledge base and document known issues/how to’s that enhance the service the company provide.