Job: Infrastructure Engineer

Job Title: Infrastructure Engineer
Contract Type: Permanent
Location: Birmingham
Salary: £26000 - £28000 per annum, Benefits: Excellent benefits
Start Date: ASAP
REF: 2ndline
Contact Name: Adam Straker
Job Published: 12 months ago

Job Description

Infrastructure Engineer £26,000 plus on call and overtime

We are currently recruiting for a Infrastructure Engineer for a rapidly growing Managed Service Provider based in Birmingham. My client is expanding due to the acquisation of a number of new contracts.

Job Requirements:

In this role you will be required to
    • Maximise the use of all in-house systems to be a key member of a highly customer focused and professional Service Desk function.
    • Work with your colleagues on the Infrastructure Team to effectively monitor customer systems and network performance, to process alerts and manage Incidents and Service Requests.  Receive escalations from the EUC Lead escalate effectively to achieve the highest level of customer service.
    • Communicate fully and effectively with customers throughout the incident lifecycle, ensuring that at all times the customer is fully aware of the status of their incident or service request.
    • Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department.
    • Work from or travel to customer sites to provide extended Service Desk services to the customer beyond that provided from our office locations as required.
    • Provide on call cover on a rotation basis with the rest of the team to ensure customers have 24x7 coverage where required.

Technical Experience:

Several years of experience in troubleshooting relevant, common technologies such as:
  • Microsoft Windows Operating Systems including Active Directory, Group Policy.
  • Microsoft Exchange
Plus any of the below:
  • Virtualisation (e.g. Vmware, MS Hyper-V)
  • Enterprise Storage (e.g. Netapp, Dell EqualLogic)
  • Networking (basic configuration of firewalls, routers and switches)
  • Citrix