Job: 1st Line Support

Job Title: 1st Line Support
Contract Type: Permanent
Location: Coventry
Salary: £22000 - £23000 per annum
Start Date: ASAP
Job Published: 2 days ago

Job Description

1st Line Support


Up to £23,000 per year – added benefits including 25 days holiday and pension contribution



First Line Support

An exciting opportunity has recently become available at a market leading organisation for the role of 1st Line Support.

The role is ideally suited to any individuals with previous  1st Line Support experience.

This opportunity represents a chance to become part of a market leading organisation that offers fantastic career progression.


Key Responsibilities
  • Learn and implement approved MIS policies, processes and procedures
  • Monitor the Service Management queues following  the Service Desk checklist
  • Provide initial response support to sites in the UK
  • Log all incidents and service requests in the Service Management system
  • Create well-documented and actionable tickets. Ensure all relevant information is entered in the Service Management system

Key Skills/Experience
  • Microsoft technical certification in desktop administration or similar 
  • Strong customer service skills
  • Knowledge of ITIL v3
  • Logical approach to problem solving
  • Self-motivated Team player
  • Patience and ability to remain calm under pressure
  • Systematic problem solving skills
  • Strong oral and written communication skills
  • Experience in the day to day support of:
  • Printer Support
  • Desktop Applications
  • Desktop Administration  
  • Windows Support
  • PC network and internet connectivity
  • Windows Operating Systems
  • Remote Access Tools
  • Active Directory
  • Microsft Exchange Administration
  • SharePoint
  • VIP Support

If this job appeals to you then contact me ASAP.

Agency - Monarch IT

Contact – Liam Colesby

Telephone – 0121 237 3357