Lead / Senior Helpdesk / 2nd Line Support


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2019-12-02 11:00:231970-01-01Monarch IT
Job TypePermanent
LocationTamworth
AreaWest Midlands, UKTamworth
SectorInfrastructure & Cloud
Salary£24000 - £30000 per annum
CurrencyGBP
Start DateASAP
Job RefAATamwLDSup021
Job Views348
Description

Lead / Senior Helpdesk / 2nd Line Support - Tamworth, Birmingham - to £30k 

My client are a highly successful IT Services provider across the UK who are expanding their Tamworth office north of Birmingham.

They're seeking 2x Lead / Senior Helpdesk Analysts with proven experience in 1st and 2nd line support (possibly 3rd line too!).

You'll be involved in triage as an end point of escalation and involved in customer projects including application / systems / network deployment and maintenance.

The hands on role will involve support by phone / email of the full Microsoft stack including Active Directory, Exchange and Server. Any additional experience of virtualisation / 365 / Powershell / Citrix would be welcome too! 

You'll ideally have a infrastructure / IT support background in the following:

  • Hands on experience to 2nd line with Server (2008 / 2008R2 / 2012), Active Directory, Exchange (2010, 2013), Office (2007 through 365)
  • Ideally some experience with Virtualisation / 365 / Powershell / Citrix
  • Confident dealing with support requests via phone / email / ticketing systems.
  • Qualifications such as MCSA / MCSE / CCNA / ITIL / CompTIA A+ / CompTIA N+ - all welcome! 

The role is based near Tamworth and Wilnecote - applicants must be able to commute from the surrounding area.

In addition to a competitive salary, benefits include a qualifications allowance, overtime allowance, out of hours allowance, pension, death in service, parking, cycle to work scheme and more! 

Please apply below for more information!

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