Head of Major Incident Management

2019-10-10 10:57:092019-11-06Monarch IT
Job TypePermanent
AreaWest Midlands, UKBirmingham
SectorInfrastructure & Cloud
Salary£60000 - £70000 per annum, Benefits: Excellent benefits availabl
Start DateASAP
Job RefHoMIM
Job Views162

I am working with one of the UK’s leading IT Services companies who are passionate about providing high quality solutions for their expanding customer base. The company are currently seeking a head of major incident management who possesses great managerial skills and can come in with fresh ideas with a clear direction. They will be required to work across our Service Operations function to ensure the Major Incident Service, utilised internally and across our customer base is delivered efficiently and effectively, whilst continuously improved.  The head of major incident management, whilst focused on Major Incident Management will be required to have a solid working appreciation of all Service Operations processes and the interdependencies between them in order to optimise the delivery of their service.



  • Ownership of the Major Incident Management process, policy and procedures ensuring that they meet customer requirements and are aligned to their standards.
  • Leading the team of Major Incident Managers, based across multiple locations; being responsible for setting the team vision & direction and tracking progress of objectives and personal development plans
  • Identify, and own changes in the delivery of services, aimed at making the service cheaper, faster and better by reducing cost and improving the quality of service provision to the customer
  • Defines owns and prioritises Service Improvement activities
  • Define and measure and delivery of, service metrics and key performance indicators associated to the delivery of Service Operations services
  • Acts as a point of escalation for BAU Operational activities
  • Defines ITSM toolset requirements and sponsors required activity to implement
Required: ITIL foundation level minimum

Apply Later
Sign in
Similar Jobs
  • Network Engineer - Cisco / CCNA / CCNP - to £45k
    UK, West Midlands
    Infrastructure & Cloud
    £38000 - £45000 per annum

    Network Engineer - Cisco / CCNA / CCNP - to £45k

    My client are a globally successful IT Services company presently expanding their BAU and Project teams as a result of internal promotion and expansion.

    They're seeking a proven Network Engineer to join them with hands on, demonst...

  • IT Support Analyst (O365 / SCCM)
    UK, West Midlands
    Infrastructure & Cloud
    £25000 - £30000 per annum

    IT Support Analyst (SCCM / O365) - Solihull

    Fantastic opportunity to join an established UK financial services provider provider based in Solihull as an IT Support Analyst (2nd line to 3rd line)! 

    Key for this role is a demonstrable hands on support / engineering background wit...

  • SCCM Engineer
    UK, West Midlands
    Infrastructure & Cloud
    £50000 - £60000 per annum, Benefits: Excellent benefits

    SCCM Engineer

    A market leading company in Birmimgham are currently recruiting for a SCCM Senior Systems Engineer to join their well established team. Working as part of an Infrastructure team which is around 200 strong you will have the opportunity to work in a varied position involvin...

Email Me Jobs Like This
Subscribed to similar jobs notifications

Let's get social!

© All content copyrighted Monarch IT © All rights reserved..
Recruitment Website Design FastRecruitmentWebsites.com

We'd love to hear from you...

0844 567 3000
Want us to get in touch with you?



We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
SessionUsed to track your user session on our website.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.

More Details