Head of Major Incident Management

2019-10-10 10:57:092019-11-06Monarch IT
Job TypePermanent
LocationBirmingham
AreaWest Midlands, UKBirmingham
SectorInfrastructure & Cloud
Salary£60000 - £70000 per annum, Benefits: Excellent benefits availabl
CurrencyGBP
Start DateASAP
Job RefHoMIM
Job Views162
Description

I am working with one of the UK’s leading IT Services companies who are passionate about providing high quality solutions for their expanding customer base. The company are currently seeking a head of major incident management who possesses great managerial skills and can come in with fresh ideas with a clear direction. They will be required to work across our Service Operations function to ensure the Major Incident Service, utilised internally and across our customer base is delivered efficiently and effectively, whilst continuously improved.  The head of major incident management, whilst focused on Major Incident Management will be required to have a solid working appreciation of all Service Operations processes and the interdependencies between them in order to optimise the delivery of their service.

 

Responsibilities.

  • Ownership of the Major Incident Management process, policy and procedures ensuring that they meet customer requirements and are aligned to their standards.
  • Leading the team of Major Incident Managers, based across multiple locations; being responsible for setting the team vision & direction and tracking progress of objectives and personal development plans
  • Identify, and own changes in the delivery of services, aimed at making the service cheaper, faster and better by reducing cost and improving the quality of service provision to the customer
  • Defines owns and prioritises Service Improvement activities
  • Define and measure and delivery of, service metrics and key performance indicators associated to the delivery of Service Operations services
  • Acts as a point of escalation for BAU Operational activities
  • Defines ITSM toolset requirements and sponsors required activity to implement
Required: ITIL foundation level minimum

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