Helpdesk / 1st Line / 2nd Line Support - Tamworth

2019-10-07 14:17:032019-11-03Monarch IT
Job TypePermanent
LocationTamworth
AreaWest Midlands, UKTamworth
SectorInfrastructure & Cloud
Salary£18000 - £24000 per annum
CurrencyGBP
Start DateASAP
Job RefAATamw1stLine0710
Job Views363
Description

Helpdesk / 1st Line / 2nd line Support Engineer - Tamworth, Birmingham - to £24k 

My client are a highly successful IT Services provider across the UK who are expanding their Tamworth office near Birmingham. They're seeking a Helpdesk / 1st Line / 2nd Line level support engineer to join the team!

Your core skill set will be based around Active Directory, Exchange, Server and you'll be confident working remotely by phone / email / support ticket system to diagnose, support, resolve and triage user issues. 

You may also be confident with Group Policies, Microsoft / Windows software (Windows OS, MS Office, 365), Terminal Server, Citrix, LAN / TCP/IP, DNS and so on too, which would all be beneficial for the role. 

You'll ideally have a infrastructure / IT support background in the following:

  • Experience in Active Directory / Exchange / Server.
  • Confident dealing with support requests via phone / email / ticketing systems.
  • Ideally some knowledge of Microsoft / Windows OS / Office / 365.
  • Also knowledge of Group Policies / Terminal Server / Citrix / LAN / TCP/IP would be beneficial.

The role is based near Tamworth and Wilnecote - applicants must be able to commute from the surrounding area.

Training and progression are both available and encouraged - so if you've a demonstrable understanding of the prerequisite Active Directory / Exchange and Server - this could be an ideal move! 

Please apply below for more information!

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