Service Desk Team Lead - Solihull, BHam - £40k


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2019-07-25 15:58:111970-01-01Monarch IT
Job TypePermanent
LocationSolihull
AreaWest Midlands, UKSolihull
SectorInfrastructure & Cloud
Salary£30000 - £40000 per annum, Benefits: Pension, Bonus, Shares, 27
CurrencyGBP
Start DateASAP
Job RefAAServiceLead2507
Job Views711
Description

Service Desk Team Lead / Manager - Solihull, Birmingham - £40k plus Benefits

Here's an opportunity for a proven Service Desk Team Lead to head up a team of 6 Service / Support professionals in a fast paced - but rewarding - environment! 

Based in central Solihull - five minutes from the local station - you'll be an end point of escalation for end users and manage the successful operation of the Service Desk, ensuring customer requirements are met throughout. 

An established background as a Service Desk Team Lead / Support Lead / Helpdesk Lead is mandatory as you'll need to cover the twofold duties of managing the performance and needs of your team with ensuring excellent Customer Service delivery. 

Further knowledge of ITIL would be useful, as would experience in relevant IT skills. 

Skills Overview:

  • Proven experience as a Service Desk Team Lead / Support Lead / Helpdesk Lead. 
  • Confident leading and managing a small team.
  • Can manage personal performance, development, training and issues. 
  • Existing helpdesk / support background would be useful - with relevant IT skills.
  • ITIL experience would be beneficial as it's used here. 


Benefits:

In addition to a very competitive salary, benefits include Pension, Share Scheme, Healthcare, Company Bonus and 27 days holiday (plus) bank holiday. 

This is a good opportunity for a proven team lead to further their career with an established services organisation! 

To find out more and make an application, please apply now!

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