Application Support Analyst - Software Support

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2019-06-17 09:17:041970-01-01Monarch IT
Job TypePermanent
AreaWest Midlands, UKTamworth
SectorInfrastructure & Cloud
Salary£20000 - £25000 per annum, Benefits: Pension, Medical
Start DateASAP
Job RefAASoftSupTam1706
Job Views445

Application Support Analyst - Software Support - Tamworth

My client are an established Business Service Software provider based in Tamworth, West Midlands. They're expanding their software support team and are seeking an Application Support Analyst with proven experience supporting software applications in a remote / ticket capacity! 

You'll have provable attention to detail, strong communication skills and have an established background in providing remote software support to customers and clients, including the software's operation and configuration. 

Working in a ticket based environment, you'll also help to assist with new software release testing, identification and replication of software issues and supporting interim fixes. 

Ideal Skills: 

  • Proven Application Support / Software Support background in a Ticket based environment.
  • Comfortable working closely with customers and clients. 
  • Able to identify, replicate and suggest fixes for software issues, escalating where necessary. 
  • Test new software releases and become a first point of contact expert. 

Based in Tamworth, the role is easily commutable from Birmingham and the surrounding area.  

In addition to a competitive salary, additional benefits include Pension, Medical and PRP. 

This is a great opportunity to join a very well established company with over 30 years of heritage and investment in its employees, focusing on personal growth and progression as part of the role! 

For more information, please apply below FAO Alex Avery at Monarch IT

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