Support Engineer / Service Desk Engineer


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2019-05-07 16:18:051970-01-01Monarch IT
Job TypePermanent
LocationBirmingham
AreaWest Midlands, UKBirmingham
SectorInfrastructure & Cloud
Salary£18000 - £25000 per annum
CurrencyGBP
Start DateASAP
Job RefAASupEngBham0705
Job Views408
Description

Support Engineer / Service Desk Engineer - Birmingham - to £25k 

My client are a leading UK IT Services provider expanding their central Birmingham office with an opportunity for a Support Engineer / Service Desk Engineer to provide remote / telephone support across their customer base! 

Key Skills:

  • Proven experience providing technical support to customers, adhering to SLAs and owning technical issues to resolution or escalation within the teams. 
You'll ideally have a infrastructure / IT support background in the following:
  • Microsoft products including Windows, Office (Word, Excel etc.) up to Office 365
  • Windows Server (2008, 2012, 2016)
  • Microsoft Exchange 2007, 2010, 2013, 2016
  • Networking (TCP/IP) and Internet troubleshooting, Firewalls, Antivirus
  • ADSL / Routers / Switches / LANs / VLANs
  • Ideally an MCP / Comptia A+ qualification 

You'll have come from a background of proven IT Support / Service Desk Support by phone / online / remote and will be confident in ticket based support across operating systems, Microsoft software, servers, networks and associated infrastructure. 

This is a great opportunity to take the next step in your career and join an established IT Services organisation / Managed Service Provider with further development, training and promotion available within the role! 

Please apply below for more information!

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