IT Services Manager


This job does not exist anymore.

Try running a new searchor browse our vacancies.

Or fill in the form below to receive job alerts.

2018-10-22 09:04:151970-01-01Monarch IT
Job TypePermanent
LocationBirmingham
AreaWest Midlands, UKBirmingham
SectorInfrastructure & Cloud
Salary£35000 - £40000 per annum, Benefits: Excellent benefits
CurrencyGBP
Start DateASAP
Job RefITSM
Description

IT Services Manager

An opportunity has arisen for an IT Services Manager to join a small to meduim sized Tech company. My client has an excellent reputation for staff development and retention. They have recently won a large number of new customers and require an IT Services Manager to work with them and the existying portfolio. 

As an IT Services Manager you will play a pivotal role within a dedicated operations team delivering all contracted services to a portfolio of allocated customers. You will be responsible for a number of mission critical tasks that ensure the smooth running of the team and delivery of a high quality of service to your customers.

You will be required to:

    Manage the distribution of work and overall workload of a team of Infrastructure and End User Computing analysts.

    Ensure that work across the team is correctly classified and being prioritised in line with customer SLA or KPI requirements appropriate to the work type.

    Lead an operational team, dedicated to the delivery of services to your portfolio of customers.

    Pro-actively monitor, control and report against customer SLAs and KPI for your allocated customers for the service your team delivers.

    Work with the CSM and the Service Delivery Management team (where aligned) as well as colleagues across Service Operations ensuring systems, methodologies and procedures are in place and followed.


    Manage Problem tickets for your allocated customers, ensure appropriate resource form your team is aligned and escalate to the CSM where additional or specialist resources from outside of your team are required.

 
    Job Requirements/Experience:
    Strong leadership and people management skills.


    An evident passion for good customer service.


    Excellent written and verbal communication skills.


    Able to demonstrate strong organisational skills and the ability to manage ongoing activity across  multiple allocated customers within your team.


    Manage and prioritise tasks/time efficiently and encourage the same in others throughout your team.


    Able to facilitate, chair and steer internal meetings to achieve the stated objective/decision.


    Experience of service management in an IT environment (ideally Operations/Infrastructure) with demonstrable working knowledge of incident management, escalation procedures and related disciplines.


    ITIL foundation qualification or better.






Keywords
SectorClear
AreaClear
Job TypeClear
SalaryClear
CurrencyClear
Sign in
Register
Similar Jobs
  • Network Technical Specialist
    UK, West Midlands
    Infrastructure & Cloud
    £50000 - £55000 per annum

    Network Technical SpecialistAn opportunity has arisen for 2 Network Technical Specialists at one of the regions most exciting IT companies. My client is looking for someone with a strong background delivering on Network projects from design through to implementation.Attributes of Successful Candidat...
  • Infrastructure Analyst
    UK, West Midlands
    Infrastructure & Cloud
    £29500 - £30800 per annum, Benefits: Excellent benefits

    Infrastructure Analyst x2An opportunity has arisen for a Infrastructure Analyst x 2 to join a small to medium sized Tech company. My client has an excellent reputation for staff development and retention. They've recently won a large number of new customers and require an Infrastructure Analyst to...
  • Network Engineer
    UK, West Midlands
    Infrastructure & Cloud
    £35000 - £45000 per annum, Benefits: Excellent benefits

    Network EngineerWe are currently looking for an experienced Network Engineer to join a market leading company in Birmingham City Centre. My client works with the latest and most cutting edge technologies will give applicants the opportunity to work with a broad range of Networking tools. In reward f...
Email Me Jobs Like This
Subscribed to similar jobs notifications

Let's get social!

© All content copyrighted Monarch IT © All rights reserved..
Recruitment Website Design FastRecruitmentWebsites.com

We'd love to hear from you...

contactus@monarchrecruitment.co.uk
0844 567 3000
Want us to get in touch with you?

cyber

crown  

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
SessionUsed to track your user session on our website.
essential
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No

More Details