Desktop Support Engineer


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2018-10-22 08:58:041970-01-01Monarch IT
Job TypePermanent
LocationCoventry
AreaWest Midlands, UKCoventry
SectorInfrastructure & Cloud
Salary£30000 - £32000 per annum
CurrencyGBP
Start DateASAP
Job RefDE
Description

Desktop Support Engineer


We currently have an urgent requirement for a Desktop Support Engineer to join a market leading company based in Coventry. My client is a globally recognised brand who are currently going through an exciting period of growth and transformation. 

Responsibilities

  • Provide world class customer focused desktop support to VIP and standard business users across various locations
  • Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers, smart devices (tablets and mobiles) and telephony equipment
  • Some of the applications supported will be Windows 7, Windows 10, MS Office suite, Adobe products, VPN client, Citrix and other bespoke software residing on the local machines
  • Provide hands on support for local backup systems (change tapes, physical troubleshooting, restores and monitoring).
  • Data issues on end-users computers (integrity checks, transfer, restore)
  • Assist Service desk by producing knowledge articles to help improve first time fix rate
  • Create support documentation to improve departmental knowledge on bespoke systems
  • Work closely with the own team, internal support teams and third party suppliers to troubleshoot complex issues



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