1st Line Technical Support

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2018-11-09 10:48:151970-01-01Monarch IT
Job TypeContract
AreaWales , UKRhondda
SectorInfrastructure & Cloud
Salary£9 - £10.50 per hour, Benefits: Role has been deemed inside IR35
Start DateASAP
Job Ref1stCARDIFFThondda

1st Line, First Line, Support Engineer, Infrastructure, Call, Helpdesk, Windows, 

THIS ROLE LIES INSIDE IR35, you will have yo operate via an Umbrella solution to which we can help set up.

This exciting public sector authority is currently on the hunt a 1st Line Support Engineer to come on board and help the client with their council services across their council departments, schools and building. The client is looking for up to 3 Engineers to start as soon as possible.

Key Skills

  • A willingness to learn about new technologies and responsible for the service desk / helpdesk support / 1st line engineer.
  • Providing 1st line technical support; answering support queries via phone, email and support desk software.
  • Logging all calls on support desk software 
  • Investigating problems in systems and services.
  • Ability to work in a Windows Environment
  • Ability to support up to 2000 users
  • Strong Windows knowledge - Various operating systems
  • Technical problem solving.
  • Previous Helpdesk environments
  • Active Directory
  • Microsoft Exchange
  • Using call logging software.
  • Working to tight deadlines when required.

1st Line, First Line, Support Engineer, Infrastructure, Call, Helpdesk, Windows, 

Job TypeClear
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