Customer Support Engineer, Retail £30K - £32K


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2018-11-08 15:30:151970-01-01Monarch IT
Job TypePermanent
LocationLondon
AreaLondon, UKLondon
SectorInfrastructure & Cloud
Salary£30000 - £32000 per annum
CurrencyGBP
Start DateASAP
Job RefDK/customersupport
Description

Customer Support Engineer, Retail, London, £30K - £32K

Customer Support, 2nd Line, Windows 7/8/10, SCCM, Active Directory, Exchange, Server 2008 / 2012, Citrix …

Great opening for a passionate and enthusiastic customer service focused Support Engineer to join a leading luxury retailer based in Central London. As a customer support engineer, you will be focused around service delivery and providing an extremely high level of customer support including VIPs. The successful customer support engineer/service desk engineer will be supporting over 900 users across 35 different sites and look to take an average of 60 calls across the team of 4 engineers.

Essential Skills:

  • Previous experience working with the retail industry
  • 2-3 years’ experience within a technical support position
  • Excellent service delivery/customer support
  • Broad technical skill set – Windows 7/8.10 desktops
  • Good knowledge of active directory, Exchange and Office 365 is a bonus!
  • Familiar with SCCM and imaging
  • Excellent communication
If you pride yourself on providing high levels of customer support and want to work for a company who invests in employees to help further their career this could be a great role for you.

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