Head of Enterprise Infrastructure


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2018-10-29 14:43:091970-01-01Monarch IT
Job TypePermanent
LocationWorcester
AreaWest Midlands, UKWorcester
SectorInfrastructure & Cloud
Salary£60000 - £65000 per annum, Benefits: Plus excellent benefits
CurrencyGBP
Start DateASAP
Job RefHeadof
Description

Head of Enterprise Infrastructure

We are currently looking for a Head of Enterprise Infrastructure to join a market leading IT services company in Worcester. You will be responsible for leading a Service Operations Centre, you will ensure that services provided by our Enterprise Hosted Infrastructures remain at optimal availability, client requests are met within agreed KPI’s/SLA’s and that infrastructure related projects are successfully delivered on time/within budget.

The role:
Your teams will interact with a diverse internal and external client base of varying technical knowledge, and as the leader of this function you therefore need to have excellent interpersonal skills and be of a strong character in order to ensure clients and members of your team follow designated operating procedures, whilst delivering exceptional levels of service

Key responsibilities:
  • To understand and support my clients key strategic objectives and position in the market place. Plan, develop and implement strategy in line with business requirements.
  • Build stakeholder relationships with relevant internal and external customers.
  • Management of the Groups’ current and future Data Centre Hosting services.
  • Relationship management of 3rd party suppliers to ensure contractual obligations and Service Level Agreements are met.
  • Overall responsibility for the performance and delivery aspects of all levels of the Service Operations Centre (Levels One, Two and Three) – across multiple locations.
  • Management of change/update to hosting services and customer-deployed cloud solutions/contracts covering controls and processes, implemented though rigorous change management process coupled with other ITIL best practices. 

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