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Support Analyst - 1st Line

This vacancy has now expired.
1st Line Support, Service Desk, First Line, Support Analyst, ITIL

I am currently recruiting for an Urgent Support Analyst to join a client based in Coventry, West Midlands  on an initial 3 -6 Month Contract.

As the Support Analyst you will be joining a team of 4 Analyst to provide 1st line support to approximately 5000 users.

You will provide day to day 1st Line customer support in a central remote support capacity.  Receive customer calls, communicate effectively with customers, assess severity/urgency and offer assistance following approved customer service processes and procedures. 


  • Excellent customer support skills with 2 - 5 years of technical support in Windows environment including desktops, laptops, printers,  desktop software, applications and tools;  building and configuring desktops and Windows operating system
  • Strong troubleshooting skills
  • Ability to work on multiple priorities
  • Experience working as a part of a team
  • Some light travel required

If you are interested and looking for a new contract position - then please do forward me a copy of your most recent CV.

Look forward to hearing from you.
NOC/ISP Support
Job type:
£14 - £20 per hour

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