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Service Design Lead

Service Design, Transition, ITIL, ITIL V3, Agile, Prince 2, SC cleared,  

What the Service Design Lead will work on             
  • The job holder will be assigned to a particular business area and has specific responsibility to.
  • Work closely with the technical and business leads at a detailed project level, to ensure that the agreed design principles and standards are embedded into their solutions throughout the service delivery lifecycle, from inception to retirement.
  • Specify and design service solutions for large or complex systems, either under the direction of a Service Architect or directly as part of a programme or project team.
  • Ensure that service support arrangements and end-to-end Service Level Agreements are put in place that are proportionate, affordable, and support the business needs.
  • Assess the impact of new or changed services on current service levels, such as capacity, availability and performance, and ensure these are addressed as part of the solution design
  • Identify any impact on Live Service staffing levels and ensure these are reflected in business cases
  • Produce a service design package and other artefacts as required
  • Using agreed tools and processes, plan and manage service implementation activities through the lifecycle until successful acceptance into live operation.
  • Contribute to the definition of design policies, principles and guidance and the continuous improvement of working practices
  • Promote a joined up approach by utilising common processes and reuse of existing service components
Skills and experience
  • ITIL V3 expert qualification
  • Track record of: Successful service design, Successful service transition, 
  • Experience of effectively dealing with: Complex business requirements, Diverse lndscape of live services, Multiple stakeholders
  • The ability to progress the design of live services while working alongside programme teams
  • The flexibility to work effectively in a rapidly changing and developing environment.
  • Previous experience of managing Live Services
  • Previous government department experience.
  • Current security clearance, ideally to SC level, or willing to undergo.
  • An ability to mentor staff.
  • Knowledge of Prince2 
  • Agile development techniques

Service Design, Transition, ITIL, ITIL V3, Agile, Prince 2, SC cleared,
Project Management, Programme Management
Job type:
£400 - £525 per day

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