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Service Delivery Manager

Service Delivery Manager


We have a new exciting opportunity for a Service Delivery Manager to join an expanding organisation in Burgess Hill. This is a fantastic opportunity for the right candidate to work for a leading IT company that can offer excellent career progression opportunities. 

My client has over 20 years of experience delivering 1st class IT services and have now doubled in size within the last 3 years.

The role:


Pro-actively monitor, control and support service delivery; working with Service Level Managers and colleagues in the Service Operations team ensuring systems, methodologies and procedures are in place and followed.

Champion customer service and support in Projects and develop a strong understanding of projects impacting your customer portfolio as well as ensuring comprehensive acceptance into support is undertaken ahead of go-live.

Demonstrate a strong understanding of your customers’ utilisation of our services (SLA/KPI as well as other service metrics and supporting data)

Drive internal and third party service review meetings covering performance against SLA/KPI, service improvements, customer satisfaction, quality and processes.


Experience needed:

Experience of service management in an IT environment with demonstrable working knowledge of incident management, escalation procedures and related disciplines.

ITIL foundation qualification or better.

Experience of managing, measuring and improving 3rd parties and 3rd party delivered services.








Sector:
Business Objects
Location:
Burgess Hill
Job type:
Permanent
Salary:
£50000 - £55000 per annum, Benefits: Excellent benefits
CONSULTANT:

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