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On Call Process Improvement Manager

This vacancy has now expired.
on call, out of hours, process, Improvements 

My client is an award winning provider who are looking for someone to come in to review and manage my clients IT on call process to establish if this should be a full time role. We would expect the person to suggest and implement improvements to their current process.

The role will be a consultative position helping our client understand their current on-call function and suggest improvements to the current process.

You will review and suggest current and future processes, the structure of on-call and suggest improvements 

The role needs to include:

Understand their current on-call function


Understand if they are getting value for money and suggest improvements


Review and suggest process improvements


Review structure of on-call and suggest improvements


Review management of on-call and suggest improvements


Define performance metrics for the function and the people


Review and suggest improvement for how the on-call function works with other areas of IT


Help define responsibilities for on-call


Contract would be for 3 months and we’d need someone ASAP.


Rate: Dependant on Skills and Experience, not set rate. Please let me know the rate you would need.


This role will report into the Manager who is responsible for the whole of the support side of IT. They are struggling with trying to organise and consider what they should be doing with work out of hours and on call so they are looking for someone who has experience devising an out of hours process.

If you have the above skills and experience, please send an up to date CV.



Sector:
Senior Appointments, Release/Change Managers
Location:
Cardiff
Job type:
Contract
Salary:
£300 - £450 per day
CONSULTANT:

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