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On Call Process Improvement Manager

on call, out of hours, process, Improvements 

My client is an award winning provider who are looking for someone to come in to review and manage my clients IT on call process to establish if this should be a full time role. We would expect the person to suggest and implement improvements to their current process.

The role will be a consultative position helping our client understand their current on-call function and suggest improvements to the current process.

You will review and suggest current and future processes, the structure of on-call and suggest improvements 

The role needs to include:

Understand their current on-call function

Understand if they are getting value for money and suggest improvements

Review and suggest process improvements

Review structure of on-call and suggest improvements

Review management of on-call and suggest improvements

Define performance metrics for the function and the people

Review and suggest improvement for how the on-call function works with other areas of IT

Help define responsibilities for on-call

Contract would be for 3 months and we’d need someone ASAP.

Rate: Dependant on Skills and Experience, not set rate. Please let me know the rate you would need.

This role will report into the Manager who is responsible for the whole of the support side of IT. They are struggling with trying to organise and consider what they should be doing with work out of hours and on call so they are looking for someone who has experience devising an out of hours process.

If you have the above skills and experience, please send an up to date CV.

Senior Appointments, Release/Change Managers
Job type:
£300 - £450 per day

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