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Infrastructure Technical Support Analyst

This vacancy has now expired.
Infrastructure Support Technical Analyst 

Job Type: Full Time/Permanent 

Location: Leicester 

Salary: £40,000 - £45,000 + excellent company benefits 


My client is a well-known, successful and global luxury brand who is now seeking for an experienced Infrastructure Support Technical Analyst to join their support team. 

Your main responsibilities will include the following, providing Back Office support to all users whilst providing 2nd and 3rd line support to ensure an efficient resolution of all issues and incidents. 

Main Responsibilities: 

  • Manage day to day operational tasks to ensure a stable environment
  • Work alongside support vendors to help resolve all upgrade issues
  • Daily communication with service teams informing them of all impacting issues
  • Develop and test new technology functions in line with the companies standards
  • Support other team members
  • Identify all root causes for improvements and upgrades
  • Participate in all areas of ITIL processes
  • Perform capacity management activities for the Back Office systems

The ideal candidate must have the following:

  • 2+ years' experience working in a similar role
  • ITIL V3 foundation experience working in an ITIL environment
  • Good experience of working with WAN Technology, LAN Switches and Firewalls
  • Experience of working in an E-commerce environment
  • Server hardware and configuration experience
  • ITIL awareness
  • Infrastructure support experience
  • Previous experience of managing different environments
  • Development and implementation experience
  • Vendor and supplier management skills


  • Firewall technology Checkpoint, Sonicwall
  • LAN Switches HP, Cisco
  • WAN Configuration
  • Networking skills
  • VMware - Vsphere - desirable
  • CommVault Backup - desirable
  • Symantec Antivirus – desirable

If you would like to apply for this position then please do send your CV to

Job type:
£40000 - £45000 per annum

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