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Application Support Lead

This vacancy has now expired.
Application Support Lead | North East | Permanent

Applications | ITIL | Technical Support

Application Support Lead is required for one of my clients based in the North East. This is a superb opportunity to join an exciting company who are the market leader in their industry. The successful applicant will gain excellent learning, development and career opportunities.

Key Responsibilities:

Application Management
  • Provision 1st and 2nd level support of Core banking applications & services
  • Support incident, problem and defect management activities
Technical Support
  • Assists new initiatives with application/service specific knowledge and experience
  • Manage the technical provisioning of new Services into Atom and their transition into the Production environment 
Service Management
  • Management and support of applications and suppliers in accordance to ITIL Standards from Service Strategy to Service Operations
  • Provide Support for Service & Supplier Reviews 

Key skills:

Essential Capabilities

  • In Depth understanding of ITIL Framework
  • Working experience of providing 1st line support 
  • At least 2 years’ experience of working in a technical support role
  • 5 years’ experience of supporting Financial Services application.
  • Understanding of Banking Architecture
  • Experience of working with 3rd Parties
Desired Capabilities
  • ITIL Certified
  • Working knowledge of databases networking & infrastructure
  • Experience of managing 3rd parties
  • Technical support of a Core Banking application/environment
  • Working knowledge of supporting cloud based/hosted applications
If you are interested in this position please send me your most up to date CV to trevor.n.a4lglnnkbfc@monarchit.aptrack.co.uk or simply call me on my direct dial 0121 237 3215.

Application Support Lead | North East | Permanent

 

Sector:
Java
Location:
North East
Job type:
Permanent
Salary:
£45000 - £50000 per annum
CONSULTANT:

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