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Application Support Lead

This vacancy has now expired.
Application Support Lead | North East | Permanent

Applications | ITIL | Technical Support

Application Support Lead is required for one of my clients based in the North East. This is a superb opportunity to join an exciting company who are the market leader in their industry. The successful applicant will gain excellent learning, development and career opportunities.

Key Responsibilities:

Application Management
  • Provision 1st and 2nd level support of Core banking applications & services
  • Support incident, problem and defect management activities
Technical Support
  • Assists new initiatives with application/service specific knowledge and experience
  • Manage the technical provisioning of new Services into Atom and their transition into the Production environment 
Service Management
  • Management and support of applications and suppliers in accordance to ITIL Standards from Service Strategy to Service Operations
  • Provide Support for Service & Supplier Reviews 

Key skills:

Essential Capabilities

  • In Depth understanding of ITIL Framework
  • Working experience of providing 1st line support 
  • At least 2 years’ experience of working in a technical support role
  • 5 years’ experience of supporting Financial Services application.
  • Understanding of Banking Architecture
  • Experience of working with 3rd Parties
Desired Capabilities
  • ITIL Certified
  • Working knowledge of databases networking & infrastructure
  • Experience of managing 3rd parties
  • Technical support of a Core Banking application/environment
  • Working knowledge of supporting cloud based/hosted applications
If you are interested in this position please send me your most up to date CV to or simply call me on my direct dial 0121 237 3215.

Application Support Lead | North East | Permanent


North East
Job type:
£45000 - £50000 per annum

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